No, there are no deductions during the return process. For purchases made through our website, the full amount you paid for the returned products will be refunded. There will be no deductions from the refund amount.
You can track your order status by:
Logging into your account and clicking the “My Account” icon at the top right of the homepage, then going to the “My Orders” section.
Clicking the “Where is My Cargo?” button on the homepage.
Using the “Tracking Code” provided in the email and SMS notifications you receive once your order is handed over to the shipping company, by contacting the shipping company directly or visiting their website.
As an AvA customer, you are valuable to us because your satisfaction and expectations are important. Therefore, we offer free exchange and return guarantees.
If you are not satisfied with your order for any reason, you can return the purchased product(s) in their original packaging—unopened, unused, and with tags intact—within 14 days from the date of delivery for exchange or return.
To start your return process, log into your account and go to the "Return Requests" section for the relevant order, or visit our "Easy Return" page on the homepage. Using the return code you receive from this page, you can send your return shipment free of charge via "Basit Kargo." If you choose to use a different courier service for your return or exchange, please note that you will be responsible for the shipping costs.
Returns and exchanges for orders placed from abroad are the customer’s responsibility.
Products that have been opened, had their tags removed, used, or damaged in a way that prevents resale cannot be exchanged or returned.
To permanently cancel (delete) your membership, you can use the "Delete My Membership" button under the Membership Information tab on the My Account page.
If you experience any issues with this process, you can send an email titled "Membership Cancellation" from the email address registered to your account to info@avabiocosmetics.com. Our team will review and process your request within 7 business days.
We accept payment via bank transfer, credit card, and debit card. Cash on delivery is not available as a payment option.
No, there are no deductions during the return process. For purchases made through our website, the full amount you paid for the returned products will be refunded. There will be no deductions from the refund amount.
Stock cannot be reserved for the items added to your cart. Therefore, unless you complete the purchase, there is a possibility that the items in your cart may go out of stock.
Yes, you can place an order without creating an account.
To do this, simply add the products you wish to purchase to your cart and, at the "Complete Order" step, select the option "Continue Without Registering."
You’ll receive updates about your order via the email address and phone number you provide during checkout.
However, for easier access to your order details and a more seamless shopping experience, we recommend placing your order as a registered member.
You can easily place an order by following the steps below:
Browse our carefully curated collections and products, including the latest additions on our homepage.
Select the desired products and choose the appropriate sizes, then click the "Add to Cart" button. (For size guidance, please refer to the "Size Chart" section on the product details page.)
After adding products to your cart, click the "My Cart" icon located at the top right corner of the screen.
Click the "Secure Checkout" button to proceed.
Fill in your shipping address accurately and in detail. Choose your preferred payment method. Complete the required information and click the "Complete Order" button.